Terms & Conditions

TERMS AND CONDITIONS

Welcome to Redpista. This page details a limited period Offer provided by our participating sellers redeemable through our Redpista Marketplace Platform only in the mobile application. Please read these terms and conditions carefully before participating. You should understand that by participating in the Offer and using our Platform, you agree to be bound by these terms and conditions including Terms of Use and Privacy Policy of the Platform. Please understand that if you refuse to accept these terms and conditions, you will not be able to access the offers provided under our Platform.

REDPISTA: TERMS OF USE

Disclaimer

The translations provided are generated by AI; in case of any discrepancy or difference, the English version will take precedence over the translation.

Welcome to Redpista. This document is an electronic record in terms of Information Technology Act, 2000 and published in accordance with the provisions of Rule 3 ) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of Redpista marketplace platform – www.Redpista.com (hereinafter referred to as “Platform”)

The Platform is owned by MTown Retails Private Limited, having its registered office at MTown House,Railway Station Road,Near St Xaviers Church, Pullur, Thrissur-680683

Your use of the Redpista and services and tools are governed by the following terms and conditions (“Terms of Use”) as applicable to the Redpista including the applicable policies which are incorporated herein by way of reference. By mere use of the Redpista, you shall be contracting with MTown Retails Private Limited, the owner of the Platform. These terms and conditions including the policies constitute Your binding obligations, with Redpista.

For the purpose of these Terms of Use, wherever the context so requires “You” or “User” shall mean any natural or legal person who has agreed to become a buyer on Platform by providing data while registering on the Platform as Registered User. The term “Redpista”,”We”,”Us”,”Our” shall mean MTown Retails Private Limited and its affiliates.

When You use any of the services provided by Us through the Platform, including but not limited to, (e.g. Product Reviews, Seller Reviews), You will be subject to the rules, guidelines, policies, terms, and conditions applicable to such service, and they shall be deemed to be incorporated into this Terms of Use and shall be considered as part and parcel of this Terms of Use. We reserve the right, at Our sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time without any prior written notice to You. You shall ensure to review these Terms of Use periodically for updates/changes. Your continued use of the Platform following the posting of changes will mean that You accept and agree to the revisions. As long as You comply with these Terms of Use, we grant You a personal, non-exclusive, non-transferable, limited privilege to enter and use the Platform. By impliedly or expressly accepting these Terms of Use, you also accept and agree to be bound by Redpista Policies including but not limited to Privacy Policy as amended from time to time.

1. User Account, Password, and Security:
2. If You use the Platform, you shall be responsible for maintaining the confidentiality of your Display Name and Password and You shall be responsible for all activities that occur under your Display Name and Password. You agree that if You provide any information that is untrue, inaccurate, not current or incomplete or not in accordance with this Terms of Use, We shall have the right to indefinitely suspend or terminate or block Your access on the Platform.
3. If there is reason to believe that there is likely to be a breach of security or misuse of Your account, We may request You to change the password or we may suspend Your account without any liability to Redpista, for such period of time as we deem appropriate in the circumstances. We shall not be liable for any loss or damage arising from Your failure to comply with this provision.
4. In the event of a device being associated with multiple logins or sign ups, as a measure to enhance customer’s security and privacy as well as safeguarding your sensitive information for any potential risks, Redpista sometimes consider moderating users and their association with devices while using the Redpista app or website.
5. Your mobile phone number is treated as Your primary identifier on the Platform. It is your responsibility to ensure that Your mobile phone number and your email address is up to date on the Platform at all times. You agree to notify Us promptly if your mobile phone number or e-mail address changes by updating the same on the Platform through an OTP verification. You agree that Redpista shall not be liable or responsible for the activities or consequences of use or misuse of any information that occurs under your Account in cases, including, where You have failed to update Your revised mobile phone number and/or e-mail address on the Platform. You agree to immediately notify Redpista of any unauthorized use/breach of your password or account.
6. If You share or allow others to have access to Your account on the Platform (“Account”), by creating separate profiles under Your Account, or otherwise, they will be able to view and access Your Account information, You shall be solely liable and responsible for all the activities undertaken under Your Account, and any consequences therefrom.
7. If You have not accessed Platform for a period of 2 (two) Years, Your data (including transactional data) will be deleted from Our record and You will not be able to access such data.

2. Services Offered:
3. Redpista provides a number of Internet-based services through the Platform. One such Service enables Users to purchase original merchandise such as clothing, footwear and accessories from various fashion and lifestyle brands (collectively, “Products”). The Products can be purchased through the Platform through various methods of payments offered. The sale/purchase of Products shall be additionally governed by specific policies of sale, like cancellation policy, exchange policy, return policy, etc. (which are found on the FAQ tab on the Platform and all of which are incorporated here by reference). It is clarified that at the time of creating a return request, users are required to confirm (via a check box click) that the product being returned is unused and has the original tags intact. If the product returned by the user is used, damaged or if the original tags are missing, the user’s return request shall be declined, and the said product shall be re-shipped back to the customer. In the event that the return request is declined, the user shall not be eligible for a refund, and Redpista assumes no liability in this regard. Further, in the event that the user fails to accept the receipt of the said re-shipped product, the user shall continue to be not eligible for a refund, and Redpista assumes no liability with respect to the return or refund for the said re-shipped product. In addition, these Terms of Use may be further supplemented by Product specific conditions, which may be displayed with that Product.
4. Redpista does not warrant that Product description or other content on the Platform is accurate, complete, reliable, current, or error-free and assumes no liability in this regard.
5. Platform for Transaction and Communication:
6. The Users utilize to meet and interact with one another for their transactions on the Platform. Redpista is not and cannot be a party to or control in any manner any transaction between the Redpista’s Users. Henceforward:
7. All commercial/contractual terms are offered by and agreed to between Buyers and Sellers alone. The commercial/contractual terms include without limitation price, payment methods, payment terms, date, period and mode of delivery, warranties related to products and services and after sales services related to products and services. Redpista does not have any control or does not determine or advise or in any way involve itself in the offering or acceptance of such commercial/contractual terms between the Buyers and Sellers.
8. Redpista does not make any representation or Warranty as to specifics (such as quality, value, salability, etc) of the products or services proposed to be sold or offered to be sold or purchased on the Platform.
9. Redpista is not responsible for any non-performance or breach of any contract entered into between Buyers and Sellers. Redpista cannot and does not guarantee that the concerned Buyers and/or Sellers will perform any transaction concluded on the Platform.
10. At no time shall Redpista hold any right, title or interest over the products nor shall Redpista have any obligations or liabilities in respect of such contract entered into between Buyers and Sellers.
11. The Redpista is only a platform that can be utilized by Users to reach a larger base to buy and sell products or services. Redpista is only providing a platform for communication and it is agreed that the contract for sale of any of the products or services shall be a strictly bipartite contract between the Seller and the Buyer. At no time shall Redpista hold any any right, title or interest over the products nor shall Redpista have any obligations or liabilities in respect of such contract. Redpista is not responsible for unsatisfactory or delayed performance of services or damages or delays as a result of products which are out of stock, unavailable or back ordered.
12. Pricing on any product(s) as is reflected on the Platform may due to some technical issue, typographical error or product information published by seller may be incorrectly reflected and in such an event seller may cancel such your order(s).
13. You release and indemnify Redpista and/or any of its officers and representatives from any cost, damage, liability or other consequence of any of the actions of the Users of the Redpista and specifically waive any claims that you may have in this behalf under any applicable law. Notwithstanding its reasonable efforts in that behalf, Redpista cannot take responsibility or control the information provided by other Users which is made available on the Platform.
14. User Conduct and Rules on the Platform:
15. You agree, undertake and confirm that Your use of the Platform shall be strictly governed by the following binding principles:
16. You shall not host, display, upload, modify, publish, transmit, update or share any information which:
17. belongs to another person and to which You do not have any right to
18. is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic, libellous, invasive of another’s privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever
19. is misleading in any way
20. involves the transmission of “junk mail”, “chain letters”, or unsolicited mass mailing or “spamming”
21. promotes illegal activities or conduct that is abusive, threatening, obscene, defamatory or libellous
22. infringes upon or violates any third party’s rights including, but not limited to, intellectual property rights, rights of privacy (including without limitation unauthorized disclosure of a person’s name, email address, physical address or phone number) or rights of publicity
23. contains restricted or password-only access pages, or hidden pages or images (those not linked to or from another accessible page)
24. provides instructional information about illegal activities such as making or buying illegal weapons, violating someone’s privacy, or providing or creating computer viruses
25. contains video, photographs, or images of another person (with a minor or an adult).
26. tries to gain unauthorized access or exceeds the scope of authorized access to the Platform or to profiles, blogs, communities, account information, bulletins, friend request, or other areas of the Platform or solicits passwords or personal identifying information for commercial or unlawful purposes from other users
27. interferes with another USER’s use and enjoyment of the Platform or any other individual’s User and enjoyment of similar services
28. infringes any patent, trademark, copyright or other proprietary rights or third party’s trade secrets or rights of publicity or privacy or shall not be fraudulent or involve the sale of counterfeit or stolen products
29. violates any law for the time being in force
30. threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation
31. shall not be false, inaccurate or misleading
32. shall not create liability for Us or cause Us to lose (in whole or in part) the services of Our internet service provider (“ISPs”) or other suppliers
33. A User may be considered fraudulent or loss to business due to fraudulent activity if any of the following scenarios are met:
34. Users doesn’t reply to the payment verification mail sent by Redpista
35. Users fails to produce adequate documents during the payment details verification
36. Misuse of another Users’s phone/email
37. Users uses invalid address, email and phone no.
38. Overuse of a voucher code
39. Use of a special voucher not tagged to the email ID used.
40. Users returns the wrong product
41. Users refuses to pay for an order
42. Users involved in the snatch and run of any order
43. Miscellaneous activities conducted with the sole intention to cause loss to business/revenue to Redpista
44. User with excessive returns
45. Repeated request for monetary compensation for fake/used order
46. Redpista may cancel any order that classify as ‘Bulk Orders’/’Fraud orders’ under certain criteria at any stage of the product delivery. An order can be classified as ‘Bulk Order’/’Fraud Order’ if it meets with the below mentioned criteria, and any additional criteria as defined by Redpista:
47. Products ordered are not for self-consumption but for commercial resale
48. Multiple orders placed for same product at the same address, depending on the product category.
49. Bulk quantity of the same product ordered
50. Invalid address given in order details
51. Any malpractice used to place the order
52. Any promotional voucher used for placing the ‘Bulk Order’ may not be refunded
53. Any order paced using a technological glitch/loophole.
54. Redpista does not facilitate business to business transaction between Sellers and business customers. You are advised to refrain from transacting on the Platform if You intend to avail the benefits of input tax credit.
55. You shall not use the Platform for any unlawful and fraudulent purposes, which may cause annoyance and inconvenience and abuses any policy and rules of the company and interrupt or causes to interrupt, damages the use by other Users of Redpista.
56. You shall not use any false e-mail address, impersonates any person or entity, or otherwise misleads Redpista by sharing multiple address and phone numbers or transacting with malafide intentions.
57. We on certain landing page even allow our Users to experience free exchange of ideas and observations regarding interest in the field of fashion, including ‘viewing user generated content’ and/or ‘videos’ and ‘posting comments’. By accessing, viewing and/or posting any user generated content to any specific dedicated page on the Platform, you accept and consent to the practices described in these ‘Terms of Service’ and ‘Privacy Policies’, as well as any other terms of prescribed by the Redpista on the Platform. You agree and undertake that when accessing, viewing and/or posting any user generated content on these pages You will not imitate, abuse, harass, any Customer/User or violate and exploit, any of these ‘Terms of Service’ of the Platform.
58. You shall not use any “deep-link”, “page-scrape”, “robot”, “spider” or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Platform or any Content, or in any way reproduce or circumvent the navigational structure or presentation of the Platform or any Content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the Platform. We reserve Our right to bar any such activity.
59. You shall not attempt to gain unauthorized access to any portion or feature of the Platform, or any other systems or networks connected to the Platform or to any server, computer, network, or to any of the services offered on or through the Platform, by hacking, password “mining” or any other illegitimate means.
60. You may not pretend that You are, or that You represent, someone else, or impersonate any other individual or entity
61. You shall at all times ensure full compliance with the applicable provisions of the Information Technology Act, 2000 and rules thereunder as applicable and as amended from time to time and also all applicable Domestic laws, rules and regulations (including the provisions of any applicable Exchange Control Laws or Regulations in Force) and International Laws, Foreign Exchange Laws, Statutes, Ordinances and Regulations (including, but not limited to Sales Tax/VAT, Income Tax, Octroi, Service Tax, Central Excise, Custom Duty, Local Levies) regarding Your use of Our service and Your listing, purchase, solicitation of offers to purchase, and sale of products or services. You shall not engage in any transaction in an item or service, which is prohibited by the provisions of any applicable law including exchange control laws or regulations for the time being in force.
62. From time to time, You shall be responsible for providing information relating to the products or services proposed to be sold by You. In this connection, You undertake that all such information shall be accurate in all respects. You shall not exaggerate or over emphasize the attributes of such products or services so as to mislead other Users in any manner.
63. You shall not engage in advertising to, or solicitation of, other Users of the Platform to buy or sell any products or services, including, but not limited to, products or services related to that being displayed on the Platform or related to us.
64. The Content posted does not necessarily reflect Redpista views. In no event shall Redpista assume or have any responsibility or liability for any Content posted or for any claims, damages or losses resulting from use of Content and/or appearance of Content on the Platform. You hereby represent and warrant that You have all necessary rights in and to all Content which You provide and all information it contains and that such Content shall not infringe any proprietary or other rights of third parties or contain any libellous, tortious, or otherwise unlawful information.
65. AI Generated Tags for review are powered by ChatGPT from OpenAI and Microsoft. Please go through the complete reviews by the users for detailed information.
66. Redpista hereby disclaims any guarantees of exactness as to the finish, appearance, size, color etc., of the final Product as ordered by the User. Redpista Return & Exchange Policy offers you the option to return or exchange items purchased on Redpista within the return/exchange period (Please read the Product Detail Page to see the number of days upto which a product can be returned/exchanged, post-delivery). In case of return or exchange of the purchased item, please refer to the “Return and Exchange Policy” available on https://www.Redpista.com/faqs#returns.
67. Please note that you can only use Redpista Credits to buy products from your registered account on the Redpista app or website. Redpista Credits cannot be:
68. Used for payment of orders placed on other Redpista accounts.
69. Transferred to any other Redpista user’s account, bank account, or wallets, etc.
70. Redpista may unilaterally terminate Your account on any event as mentioned in the Terms Of Use under the point no. 4. User Conduct and Rules on the Platform. Any Redpista credits earned as goodwill compensation, earned via loyalty or referral program or promotional campaigns or earned through gift cards purchased on other platforms will be forfeited in such cases.
71. Contents Posted on Platform:
72. All text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music and artwork (collectively, “Content”), is a third party user generated content and Redpista has no control over such third party user generated content as Redpista is merely an intermediary for the purposes of this Terms of Use. Such Content will become Our property and You grant Us the worldwide, perpetual and transferable rights in such Content. We shall be entitled to, consistent with Our Privacy Policy as adopted in accordance with applicable law, use the Content or any of its elements for any type of use forever, including but not limited to promotional and advertising purposes and in any media whether now known or hereafter devised, including the creation of derivative works that may include the Content You provide.
73. You may use information on the products and services purposely made available on the Platform for downloading, provided that You
74. do not remove any proprietary notice language in all copies of such documents,
75. use such information only for your personal, non-commercial informational purpose and do not copy or post such information on any networked computer or broadcast it in any media,
76. make no modifications to any such information, and
77. do not make any additional representations or warranties relating to such documents,
78. In the event of return/cancellation of any products in the order placed with an offer, thereby falling below the minimum required threshold as required by the offer, the user shall be deemed ineligible for the offer. Any cashback already credited would be void & be deducted from the value of the item being returned/canceled & the remaining balance would be processed as a refund.Redpista reserves the right to modify the terms and conditions at any time, without prior notice..
79. 6. Disclaimer of Warranties and Liability:
80. All the materials and products (including but not limited to software) and services, included on or otherwise made available to You through Platform are provided on “as is” and “as available” basis without any representation or warranties, express or implied except otherwise specified in writing. Without prejudice to the forgoing paragraph, Redpista does not warrant that: Platform will be constantly available, or available at all or The information on Platform is complete, true, accurate or non-misleading.
81. All the Products sold on Platform are governed by different state laws and if Seller is unable to deliver such Products due to implications of different state laws, Seller will return or will give credit for the amount (if any) received in advance by Seller from the sale of such Product that could not be delivered to You. You will be required to enter a valid phone number while placing an order on the Platform. By registering Your phone number with us, You consent to be contacted by Us via phone calls and/or SMS notifications, in case of any order or shipment or delivery related updates. We will not use your personal information to initiate any promotional phone calls or SMS.
82. Selling:
83. As a registered seller, you are allowed to list item(s) for sale on the Platform in accordance with the Policies which are incorporated by way of reference in this Terms of Use. You must be legally able to sell the item(s) you list for sale on the Platform. You must ensure that the listed items do not infringe upon the intellectual property, trade secret or other proprietary rights or rights of publicity or privacy rights of third parties. Listings may only include text descriptions, graphics and pictures that describe your item for sale. All listed items must be listed in an appropriate category on the Platform. All listed items must be kept in stock for successful fulfilment of sales. The listing description of the item must not be misleading and must describe actual condition of the product. If the item description does not match the actual condition of the item, you agree to refund any amounts that you may have received from the Buyer. You agree not to list a single product in multiple quantities across various categories on the Platform. Redpista reserves the right to delete such multiple listings of the same product listed by you in various categories.
84. We may provide you alternation services (limited to alteration of length, alteration of the waist size) for the garments purchased by You from Us. This service shall be free of cost and no amount would be collected from You for such alteration. However, a nominal fee as mentioned by Redpista at the time of creating the alteration request (inclusive of service tax) would be applicable as convenience charge towards pick up and drop of the garments or towards tailor visit (wherever applicable).
85. Payment
86. While availing any of the payment method/s available on the Platform, we will not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to You due to:
87. Lack of authorization for any transaction/s, or
88. Exceeding the preset limit mutually agreed by You and between ‘Bank/s’, or
89. Any payment issues arising out of the transaction, or
90. Decline of transaction for any other reason/s
91. All payments made against the purchases/services on Platform by you shall be compulsorily in Indian Rupees acceptable in the Republic of India. Platform will not facilitate transaction with respect to any other form of currency with respect to the purchases made on Platform.
92. Before shipping / delivering your order to you, Seller may request you to provide supporting documents (including but not limited to Govt. issued ID and address proof) to establish the ownership of the payment instrument used by you for your purchase. This is done in the interest of providing a safe online shopping environment to Our Users.

Further:

92. Transactions, Transaction Price and all commercial terms such as Delivery, Dispatch of products and/or services are as per principal to principal bipartite contractual obligations between Buyer and Seller and payment facility is merely used by the Buyer and Seller to facilitate the completion of the Transaction. Use of the payment facility shall not render Redpista liable or responsible for the non-delivery, non-receipt, non-payment, damage, breach of representations and warranties, non-provision of after sales or warranty services or fraud as regards the products and /or services listed on Redpista’s Platform.
93. You have specifically authorized Redpista or its service providers to collect, process, facilitate and remit payments and / or the Transaction Price electronically or through Cash on Delivery to and from other Users in respect of transactions through Payment Facility. Your relationship with Redpista is on a principal to principal basis and by accepting these Terms of Use you agree that Redpista is an independent contractor for all purposes, and does not have control of or liability for the products or services that are listed on Redpista’s Platform that are paid for by using the Payment Facility. Redpista does not guarantee the identity of any User nor does it ensure that a Buyer or a Seller will complete a transaction.
94. You understand, accept and agree that the payment facility provided by Redpista is neither a banking nor financial service but is merely a facilitator providing an electronic, automated online electronic payment, receiving payment through Cash On Delivery, collection and remittance facility for the Transactions on the Redpista Platform using the existing authorized banking infrastructure and Credit Card payment gateway networks. Further, by providing Payment Facility, Redpista is neither acting as trustees nor acting in a fiduciary capacity with respect to the Transaction or the Transaction Price.
95. Payment Facility for Buyers:
96. You, as a Buyer, understand that upon initiating a Transaction You are entering into a legally binding and enforceable contract with the Seller to purchase the products and /or services from the Seller using the Payment Facility, and You shall pay the Transaction Price through Your Issuing Bank to the Seller using Payment Facility.
97. You, as a Buyer, may agree with the Seller through electronic communication and electronic records and using the automated features as may be provided by Payment Facility on any extension / increase in the Dispatch and/or Delivery time and the Transaction shall stand amended to such extent. Any such extension / increase of Dispatch / Delivery time or subsequent novation / variation of the Transaction should be in compliance with Payment Facility Rules and Policies.
98. You, as a Buyer, shall electronically notify Payment Facility using the appropriate Redpista Platform features immediately upon Delivery or non Delivery within the time period as provided in Policies. Non notification by You of Delivery or non Delivery within the time period specified in the Policies shall be construed as a deemed Delivery in respect of that Transaction. In case of Cash On Delivery transactions, Buyer is not required to confirm the receipt of products or services.
99. You, as a Buyer, shall be entitled to claim a refund of the Transaction Price (as Your sole and exclusive remedy) in case You do not receive the Delivery within the time period agreed in the Transaction or within the time period as provided in the Policies, whichever is earlier. In case you do not raise a refund claim using Platform features within the stipulated time than this would make You ineligible for a refund.
100. You, as a Buyer, understand that the Payment Facility may not be available in full or in part for certain category of products and/or services and/or Transactions as mentioned in the Policies and hence You may not be entitled to a refund in respect of the Transactions for those products and /or services
101. Except for Cash On Delivery transaction, refund, if any, shall be made at the same Issuing Bank from where Transaction Price was received, or through any other method available on the Platform, as chosen by You.
102. For Cash On Delivery transactions, refunds, if any, will be made via electronic payment transfers.
103. Refund shall be made in Indian Rupees only and shall be equivalent to the Transaction Price received in Indian Rupees.
104. For electronics payments, refund shall be made through payment facility using NEFT / RTGS or any other online banking / electronic funds transfer system approved by Reserve Bank India (RBI).
105. Refunds may be supported for select banks. Where a bank is not supported for processing refunds, You will be required to share alternate bank account details with us for processing the refund.
106. Refund shall be conditional and shall be with recourse available to Redpista in case of any misuse by Buyer.
107. We may also request you for additional documents for verification.
108. Refund shall be subject to Buyer complying with Policies.
109. Redpista reserves the right to impose limits on the number of Transactions or Transaction Price which Redpista may receive from on an individual Valid Credit/Debit/ Cash Card / Valid Bank Account/ and such other infrastructure or any other financial instrument directly or indirectly through payment aggregator or through any such facility authorized by Reserve Bank of India to provide enabling support facility for collection and remittance of payment or by an individual Buyer during any time period, and reserves the right to refuse to process Transactions exceeding such limit.
110. Redpista reserves the right to refuse to process Transactions by Buyers with a prior history of questionable charges including without limitation breach of any agreements by Buyer with Redpista or breach/violation of any law or any charges imposed by Issuing Bank or breach of any policy.
111. Redpista may do such checks as it deems fit before approving the receipt of/Buyers commitment to pay (for Cash On Delivery transactions) Transaction Price from the Buyer for security or other reasons at the discretion of Redpista. As a result of such check if Redpista is not satisfied with the creditability of the Buyer or genuineness of the Transaction or other reasons at its sole discretion, Redpista shall have the right to reject the receipt of / Buyers commitment to pay Transaction Price. For avoidance of doubt, it is hereby clarified that the ‘Cash on Delivery’ feature for payment, may be disabled for certain account users, at the sole discretion of Redpista.
112. Redpista may delay notifying the payment confirmation i.e. informing Seller to Dispatch, if Redpista deems suspicious or for Buyers conducting high transaction volumes to ensure safety of the Transaction and Transaction Price. In addition, Redpista may hold Transaction Price and Redpista may not inform Seller to Dispatch or remit Transaction Price to law enforcement officials (instead of refunding the same to Buyer) at the request of law enforcement officials or in the event the Buyer is engaged in any form of illegal activity.
113. The Buyer and Seller acknowledge that Redpista will not be liable for any damages, interests or claims etc. resulting from not processing a Transaction/Transaction Price or any delay in processing a Transaction/Transaction Price which is beyond control of Redpista.
114. Compliance with Laws:
115. As required by applicable law, if the Customer makes a purchase of an amount equal to or above INR 2 00 000.00, the Customer will be required to upload a scanned copy of his/her PAN card on the Platform, within 4 days of making the purchase, failing which, the purchase made by the Customer will be cancelled. The requirement to submit the PAN card arises only once and if it has been submitted once by the Customer, it need not be submitted again. The order of the Customer shall stand cancelled if there is a discrepancy between the name of the Customer and the name on the PAN Card.
116. Buyer and Seller shall comply with all the applicable laws (including without limitation Foreign Exchange Management Act, 1999 and the rules made and notifications issued there under and the Exchange Control Manual as may be issued by Reserve Bank of India from time to time, Customs Act, Information and Technology Act, 2000 as amended by the Information Technology (Amendment) Act 2008, Prevention of Money Laundering Act, 2002 and the rules made there under, Foreign Contribution Regulation Act, 1976 and the rules made there under, Income Tax Act, 1961 and the rules made there under, Export Import Policy of government of India) applicable to them respectively for using Payment Facility and Redpista Platform.
117. Buyer’s arrangement with Issuing Bank:
118. All Valid Credit / Debit/ Cash Card/ and other payment instruments are processed using a Credit Card payment gateway or appropriate payment system infrastructure and the same will also be governed by the terms and conditions agreed to between the Buyer and the respective Issuing Bank and payment instrument issuing company.
119. All Online Bank Transfers from Valid Bank Accounts are processed using the gateway provided by the respective Issuing Bank which support Payment Facility to provide these services to the Users. All such Online Bank Transfers on Payment Facility are also governed by the terms and conditions agreed to between Buyer and the respective Issuing Bank.
120. E-Platform for Communication:
121. You agree, understand and acknowledge that Redpista is an online platform that enables you to purchase products listed on the Platform at the price indicated therein at any time. You further agree and acknowledge that Redpista is only a facilitator and is not and cannot be a party to or control in any manner any transactions on Redpista.
122. Indemnity:
123. You shall indemnify and hold harmless Redpista, its owner, licensee, affiliates, subsidiaries, group companies (as applicable) and their respective officers, directors, agents, and employees, from any claim or demand, or actions including reasonable attorneys’ fees, made by any third party or penalty imposed due to or arising out of Your breach of this Terms of Use, privacy Policy and other Policies, or Your violation of any law, rules or regulations or the rights (including infringement of intellectual property rights) of a third party.
124. Trademark, Copyright and Restriction:
125. Platform is controlled and operated by Redpista and products are sold by respective Sellers. All material on Platform, including images, illustrations, audio clips, and video clips, are protected by copyrights, trademarks, and other intellectual property rights. Material on Redpista is solely for Your personal, non-commercial use. You must not copy, reproduce, republish, upload, post, transmit or distribute such material in any way, including by email or other electronic means and whether directly or indirectly and You must not assist any other person to do so. Without the prior written consent of the owner, modification of the materials, use of the materials on any other Redpista or networked computer environment or use of the materials for any purpose other than personal, non-commercial use is a violation of the copyrights, trademarks and other proprietary rights, and is prohibited. Any use for which You receive any remuneration, whether in money or otherwise, is a commercial use for the purposes of this clause. It is expressly clarified that You will retain ownership and shall solely be responsible for any content that You provide or upload when using any Service, including any text, data, information, images, photographs, music, sound, video or any other material which you may upload, transmit or store when making use of Our various Service. However, We reserve the right to use/reproduce any content uploaded by You and You agree to grant royalty free, irrevocably, unconditionally, perpetually and worldwide right to Us to use the content for reasonable business purpose.
126. Limitation of Liability:
127. In no event shall Redpista be liable for any indirect, punitive, incidental, special, consequential damages or any other damages resulting from:
128. the use or the inability to use the Services or Products
129. unauthorized access to or alteration of the user’s transmissions or data
130. breach of condition, representations or warranties by the manufacturer of the Products
131. any other matter relating to the services including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the Platform or Service. Redpista shall not be held responsible for non-availability of the Redpista during periodic maintenance operations or any unplanned suspension of access to the Redpista. The User understands and agrees that any material and/or data downloaded at Redpista is done entirely at Users own discretion and risk and they will be solely responsible for any damage to their mobile or loss of data that results from the download of such material and/or data. To the maximum extend that is permissible under law, Redpista’s liability shall be limited to an amount equal to the Products purchased value bought by You. Redpista shall not be liable for any dispute or disagreement between Users
132. Termination:
133. Redpista may suspend or terminate your use of the Redpista or any Service if it believes, in its sole and absolute discretion that you have infringed, breached, violated, abused, or unethically manipulated or exploited any term of these Terms of Service or anyway otherwise acted unethically. Notwithstanding anything in this clause, these Terms of Service will survive indefinitely unless and until Redpista chooses to terminate them.
134. If You or Redpista terminates your use of the Platform or any Service, Redpista may delete any content or other materials relating to your use of the Service and Redpista will have no liability to you or any third party for doing so. However, your transactions details may be preserved by Redpista for purposes of tax or regulatory compliance.
135. Redpista may unilaterally terminate Your account on any event as mentioned in the Terms Of Use under the point no. 4. User Conduct and Rules on the Platform. Any Redpista credits earned as goodwill compensation, earned via loyalty or referral program or promotional campaigns or earned through gift cards purchased on other platforms will be forfeited in such cases. Returns/Refund for such Users shall be at the sole discretion of Redpista.
136. If You use any false e-mail address or use the portal for any unlawful and fraudulent purposes, which may cause annoyance and inconvenience and abuses any policy and rules of the company or mislead Redpista by sharing multiple address and phone numbers or transacting with malafide intentions then Redpista reserves the right to refuse access to the portal, terminate accounts including any linked accounts without notice to you.
137. Jurisdictional Issues/Sale in India Only:
138. Unless otherwise specified, the material on the Platform is presented solely for the purpose of sale in India. Redpista make no representation that materials in the Platform are appropriate or available for use in other locations/Countries other than India. Those who choose to access Platform from other locations/Countries other than India do so on their own initiative and Redpista is not responsible for supply of products/refund for the products ordered from other locations/Countries other than India, compliance with local laws, if and to the extent local laws are applicable.
139. Governing Law:
140. These terms shall be governed by and constructed in accordance with the laws of India without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of courts, tribunals, fora, applicable authorities at Bangalore. The place of jurisdiction shall be exclusively in Thrissur
141. Contacting the Seller:
142. At Redpista, we are committed towards ensuring that disputes between Sellers and Buyers are settled amicably by way of the above dispute resolution mechanisms and procedures. However, in the event that You wish to contact Redpista about the seller, You may proceed to do so by clicking on the seller name on the product listing pages. Alternatively, You may also reach out to customer support or access help center at https://redpista.com/contact-us
143. Disclaimer:
144. You acknowledge and undertake that you are accessing the services on the Platform and transacting at your own risk and are using your best and prudent judgment before entering into any transactions through Redpista. We shall neither be liable nor responsible for any actions or inactions of sellers nor any breach of conditions, representations or warranties by the sellers or manufacturers of the products and hereby expressly disclaim and any all responsibility and liability in that regard. We shall not mediate or resolve any dispute or disagreement between You and the sellers or manufacturers of the products. We further expressly disclaim any warranties or representations (express or implied) in respect of quality, suitability, accuracy, reliability, completeness, timeliness, performance, safety, merchantability, fitness for a particular purpose, or legality of the products listed or displayed or transacted or the content (including product or pricing information and/or specifications) on Platform. While we have taken precautions to avoid inaccuracies in content, this website, all content, information (including the price of products), software, products, services and related graphics are provided as is, without warranty of any kind. At no time shall any right, title or interest in the products sold through or displayed on Platform vest with Redpista nor shall Redpista have any obligations or liabilities in respect of any transactions on Platform.
145. Delivery Related – User agrees and acknowledges that any claims regarding order delivery (including non-receipt/ non- delivery of order or signature verification) shall be notified to Redpista within 5 days from the alleged date of delivery of product reflecting on the Redpista portal. Non notification by You of non-receipt or non-delivery within the time period specified shall be construed as a deemed delivery in respect of that transaction. Redpista disclaims any liability or responsibility for claims regarding non-delivery, non-receipt of order (including signature verification in Proof of delivery) after 5 days from the alleged date of delivery of product reflecting on the Redpista portal.
146. Open Box Delivery -Open Box Delivery is currently available in select pincodes only. In case of COD, the payment of the product must be done before opening the box. In Open Box Delivery, our delivery partner will open the package in front of you at the time of delivery. Both the outer as well as the brand packing is opened and shown to you. This ensures that you thoroughly check the product and accept its delivery only after being satisfied. In case you find the product or parts of the product to be missing, damaged or different from what you ordered please do not accept the order and ask our delivery partner to take it back. In case of COD orders, you’ll get on-spot refund immediately from our delivery partner. In case of prepaid orders, the refund will be credited back to the source. For electronic devices, in case you find the device to be defective upon turning it on, you may contact our customer care.
147. Customisation
148. Redpista acts solely as a facilitator in connecting buyers with sellers. Our role is to provide a platform for these transactions, and we do not have any control over or responsibility for the quality of the products or services offered by sellers.
149. By using our facilitation services, you acknowledge and agree that:
150. Any issues or disputes arising from the purchase or use of the seller’s products or services must be resolved directly with the seller.
151. Redpista does not endorse, guarantee, or assume any responsibility for the actions or omissions of any seller.
152. Redpista makes no representations or warranties regarding the goods or services provided by sellers, including but not limited to, their quality, fitness for a particular purpose, or compliance with any laws or regulations.
153. You consent to share your name and contact details with the seller or brand to facilitate this service. You may be required to share some additional personal data directly with the seller, Redpista shall not be responsible for any use or handling of your additional personal data shared with the seller or brand, and you acknowledge that such sharing is necessary for the fulfillment of the service

20. Cart Notification

You understand that, in the event selected products in your cart is out of the inventory, Redpista provides You an option in your cart to select the product of another seller, You understand that price of the product by another seller may differ.

21. Multiple Sellers

You understand that products of a particular style may be sold on the Platform by multiple sellers and the product price on the listing page of the Platform, may not always reflect the lowest price for that particular style. This is because the seller whose price is displayed on the list page is selected based on the application of a number of parameters and price is only one such parameter. However, once you land on the product display page on the Platform for a specific style, You will have access to the price offered by all sellers on the Platform for the relevant style.

22. Charges

Subject to the Terms of Use and the below terms and conditions, Redpista may levy a charge on all low value orders on the Redpista Platform, as detailed in FAQ (https://www.Redpista.com/faqs) and for cases provided under point 5 below.

1. The fee shall be specified on the shopping bag page on the Redpista Platform.
2. The fee shall be charged on the overall order value.
3. Redpista reserves the right to modify/waive off the fee from time to time.
4. The Fee shall be quoted in Indian Rupees. You shall be solely responsible for compliance of all applicable laws for making payments to Redpista Designs Private Limited.
5. To protect the rights of customers, Redpista reserves the right to collect this Fee for all orders and disable cash on delivery option for accounts which have high percentage of returns and shipments not accepted, of the number of orders placed through such accounts.

You shall be charged a fee dedicated to keeping the Platform running smoothly and continuously for improving your app experience (“Platform Fee”). By agreeing to the Terms of Use, you agree to engage the services of a transport service provider (“Transporter”) (facilitated by Redpista) for transportation of products from the location of the seller, where it is handed over to the Transporter and it is delivered to your location. Such movement of products is on your account and the Transporter is only responsible for transportation of products. In lieu of these services, you will be liable to pay “GT Charges” for delivery of your products. You agree that Redpista is authorized to collect the “GT charges ” from you on behalf of the Transporter. The GT Charges may vary from order to order, which will be determined on multiple factors, which shall include but not be limited to order value, distance and time of the day. Redpista will inform you of the GT Charges that may apply to you, at the time of placing the order, and you shall be liable to pay GT Charges incurred for your order. In case the products are ultimately returned by you, the GT Charges (if already collected) will be refunded within the same timelines from the day the refund amount is processed and the amount will be credited to your selected mode of payment.

You acknowledge that all purchases of the products are direct transactions between you and the Seller. The Transporter is not a party to the sale and assumes no title, interest, or rights in the products. Ownership transfers to you when the products are handed over to the Transporter by the Seller. Once the Seller hands over the products to the Transporter for delivery, the ownership of, products is immediately transferred to you. The Transporter’s role is strictly limited to providing logistics and delivery services, and the Transporter shall not be considered a buyer or seller of the products. The contract of sale exists solely between you and the Seller. You agree that once you accept delivery of the products at the delivery location, it shall be deemed that the Transporter has completed all its contractual obligations as Product a Logistics service provider. Your acceptance of delivery of products shall constitute deemed approval of the fact that the consignment has been received in full and intact condition.

The Transporter is a ‘Goods Transport Agency’ under the GST laws, GT Charges will be charged along with applicable taxes (wherever applicable). The Transporter shall, for booking of the consignment to be transported, issue a Consignment Note, which will also include the terms and conditions governing the carriage, in addition to the applicable Terms of Use mentioned herein. You are encouraged to refer to the additional terms and conditions set out in the Consignment Note, which shall be made available to you in your order page. The Transporter shall not be liable for any delay in pickup, mis-delivery, non-delivery or loss or damage to shipment caused on account of an act of God, force majeure productor any other cause reasonably beyond the control of the Transporter.Any time of arrival/delivery provided at booking by Redpista is an estimate only and the Transporter has no role in providing such estimate. The Transporter shall not be bound by any time-commitments made by Redpista to the customer.

23. Grievance Officer

In accordance with Information Technology Act 2000 and rules made there under and the Consumer Protection (E-Commerce) Rules, 2020, the name and contact details of the Grievance Officer are provided below:

Ms Jeene Joseph

Designation: Manager – CC – Social Media

MTown Retails  Pvt Ltd ,

 MTown House,Railway Station Road,Near St Xaviers Church, Pullur, Thrissur-680683

customergrievance@Redpista.com

Phone: XXXXXX

Time: Mon – Fri(9:00 – 18:00)

Customer Support: You can reach our customer support team to address any of your queries or complaints by clicking the link, selecting your order: https://www.Redpista.com/contactus

24. Font Copyright

Copyright © (2023-Present), https://scripts.sil.org/cms/scripts/page.php?itemid=OFL web.

What is Redpista’s Cancellation Policy?

You can now cancel an order when it is in packed/shipped status, as long as the cancel option is available on App/Website/M-site. This includes items purchased on sale also. Any amount paid will be credited into the same payment mode using which the payment was made

Can I modify the shipping address of my order after it has been placed?

How do I cancel my Order?

I just cancelled my order. When will I receive my refund?

If you had selected Cash on Delivery, there is no amount to be refunded because you haven’t paid for your order. For payments made via Credit Card, Debit Card, Net Banking, or Wallet you will receive refund into the source account within 7-10 days from the time of order cancellation. If payment was made by redeeming PhonePe wallet balance then, then refund will be instant post order cancellation, which can be later transferred into your bank account, by contacting PhonePe customer support team.

What is Redpista’s Return and Exchange Policy? How does it work?

Redpista’s returns and exchange policy gives you an option to return or exchange items purchased on Redpista for any reason within the specified return/exchange period (check product details page for the same) Returns will be picked from the same address where the product is delivered. Feel free to try on a product but all we ask is that the product remains unused and is preserved in its original condition along with the tags and packaging. In case a Seal Tag is received with the item, ensure that it remains attached & intact with the product to avoid any hassles in the event of a return/exchange. There are two ways to return the product to us:

1. Pick up: In most locations, we offer a free pick up service. You will see a pickup option when you submit a return request.
2. Self-Ship: If we don’t offer a pick up at your location. In such cases, we will credit the shipping costs in the form of Redpista credits provided the product meets the return policy and you have shared scan copy of the courier receipt with us.

During Pick Up, our delivery agent may do a quality check on the return. For a successful pick up, we will initiate a doorstep refund for the return amount into the refund mode selected at the time of initiating the return request. This doorstep refund may not be applicable for some pin codes in which case refund will be initiated after the product has been received at our warehouse and has passed a quality check. If the picked up product does not pass the quality check, we shall ship it back to you. If you choose to exchange the item for reason of mismatch of size or receipt of a defective item, you will be provided with a replacement of the item, free of cost. However all exchanges are subject to stock availability and subject to your address being serviceable for an exchange. If you choose to exchange an item, our delivery representative will deliver the new item to you and simultaneously pick up the original item from you. Please note that we offer you an option to exchange items purchased by you on Redpista for same or different sizes of same style or for any other item of the same or different value from Redpista within the specified exchange period subject to your address being serviceable for an exchange.

The following EXCEPTIONS and RULES apply to this Policy:

1. Swarovski, Precious Jewelry, Rayban Sunglasses, Socks, Briefs, Shapewear Bottoms, any Lingerie Set that includes a Brief, Swimwear, Mittens, Wrist-Bands cannot be exchanged or returned.
2. Some products like fine jewellery, watches and selected products which are susceptible to damage can only be returned/exchanged for a limited number of days. Certain products like sherwanis can only be exchanged not returned. Please read the Product Detail Page to see the number of days upto which a product can be returned/exchanged, post-delivery.
3. Due to the intimate nature, we handle returns for certain Innerwear, Sleepwear and Lingerie items differently. Only self-ship return is allowed for such items, hence pickup facility will not be available. Also, these items cannot be exchanged.
4. All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact (for e.g. shoes must be packed in the original shoe box).
5. Under Exchange Policy,

Note: Exchange/Replacement will be delivered at the same address where the original product was delivered. In case you wish to receive an exchange to a new address, we recommend returning the item for a refund and placing a new order with the new address.

1. a) If you choose to exchange the item purchased by you on Redpista within the specified exchange period for the same size or different size of same style, you will be provided with a replacement of the item, free of cost.
2. b) If you choose to exchange item purchased by you on Redpista for any other item of the same or different value from Redpista. In such case, if exchanged item is of the higher value, differences in amount will be charged to you and if exchanged item is of the lower value, differences in amount will be refunded to you post successful pick up of original item from you.
3. c) Net amount paid by you (excluding instant cashback/discount) to purchase original item will be considered to calculate difference in amount of original and exchanged item which will be payable by you or refundable by Redpista as the case may be, for an exchange.
4. d) Applicable refund for exchange will be trigger post successful pick of original item from you.

6) All exchanges are subject to stock availability and subject to your address being serviceable for an exchange.

7) Item cannot be exchanged for multiple products and you are allowed to select single item for exchange. While customer can exchange multiple item at a time by initiating separate exchange request for each of the item.

8) Non- returnable products/categories cannot be exchanged.

9) Platform Handling Fee (as defined under ‘Terms of Use’) is not applicable to exchanged orders.

10) Redpista shall reserve the right to restrict exchange of the items purchased on Redpista if customer in any way breaches or misuse this policy, as determined in Redpista’s sole discretion.In case you have purchased an item which has a free gift/offer associated with it and you wish to return the main item, then you will have to return the free product as well.

11) Redpista will not be liable for the products returned by mistake. In circumstances where an extra or a different product is returned by mistake, Redpista would not be accountable for misplacement or replacement of the product and is not responsible for its delivery back to the User

12) If you self-ship your returns, kindly pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you use a reliable courier service.

13) If you self-ship your returns, your shipping costs would be reimbursed subject to your return having met our Returns and Exchange Policy and the image of the courier receipt is shared by you and validated by us. For self ship returns the refund for returned products will only be initiated if they pass through a quality check conducted at the warehouse. If the quality check fails the product will be reshipped back to you.

To return a product to Redpista, please follow these steps:

How do I place an exchange request on Redpista?

Why has my return been put on hold despite No Questions Asked Returns Policy?

At the time of creating a return, customers are requested to confirm (via a check box click) that the product being returned is unused with original tags intact. At the time of pickup, if the above conditions are not found to be met, your return may be put on hold pending further clarification with our Contact Center.

Why has my return request been declined?

This may have happened, if the item you returned is used, damaged or original tags are missing. In the event that the return request is declined, the user shall not be eligible for a refund, and Redpista assumes no liability in this regard. For more details, please call our customer care.

Privacy Policy

Disclaimer

The translations provided are generated by AI; in case of any discrepancy or difference, the English version will take precedence over the translation.

This Privacy Policy describes how Redpista Designs Private Limited and its affiliates and group entities (collectively referred to as “Redpista,” “we,” “our,” or “us”) collect, use, share, and process your personal data through https://www.Redpista.com, its sub-domains; mobile application and m-site (hereinafter, collectively referred to as “Platform”).

While you can browse certain sections of our platform without registering, our services and products require registration and are exclusively offered within India. Your personal data is primarily governed by Indian laws and stored in India, however, some of your personal data may be processed or stored in servers located outside of India to ensure efficient service delivery. To avail the products or services within our platform, you are required to explicitly consent to adhere to the guidelines set forth in this Policy, as well as our Terms of Use and any terms specific to certain services or products we offer and agree to be governed by the laws of India including but not limited to the laws applicable to data protection and privacy.

Collection And Purpose

We collect your personal data directly from you (e.g., when you visit our Platform); in course of our relationship with you (e.g., if you purchase our products or utilize services); when you make your personal data public (e.g., if you make a public post about us on social media); when you download, install or use any of our Services. You can browse our Platform without registering however once you use Platform or give us your personal data , you may no longer be anonymous to us. We clearly indicate which fields are mandatory for using certain services and which are optional, thereby offering you the choice to decide. We may also receive information about you from third parties (e.g., our delivery partners). We may also create information about you, such as records of your interactions with us or combine data you have provided to us with data obtained from third parties such as social networks and other data collection entities. Redpista is not responsible for personal data you volunteer about yourself in the public domains. This Privacy Policy does not cover the practices of third parties who may provide information about you to Redpista. Some of the information that we may collect includes but is not limited to are listed below:

• Registration and Personalisation: We collect basic identifying information like your name, date of birth, device identifiers, and IP address to personalise your experience, provide the services you request. This includes assisting sellers and business partners in handling and fulfilling orders, enhancing customer experience, resolving disputes, and troubleshooting problems. We also use your data to detect and protect against error, fraud, and other criminal activities.
• Communication and Order Delivery: Your address is essential for order delivery. Your telephone number and email ID are used for updates and commercial communications related to your orders and other products and services. We may request permission to access your text messages (SMS), instant messages, contacts, camera, photo gallery, location, and device information for enhancing your experience and providing access to various services. Your access to these services may be affected if permission is not provided.
• Transaction Processing: Financial data like bank account details and credit/debit card information are collected to process transactions efficiently.
• Eligibility Checks: For certain services, products or events including but not limited to credit and payment products, we require identity verification data such as PAN, GST number, government-issued IDs, credit checks and KYC details which may further be shared with our banking and lending partners.
• Enhanced User Experience: To offer specific features on our Platform, we may collect biometric and behavioural data, such as facial features and shopping habits.
• Loyalty Programs: If you enrol in our loyalty program or a third-party loyalty program offered by us, we collect personal data such as your name, contact number, and other relevant details for the loyalty program.
• Marketing and User Experience: To the extent we use your data for marketing, you have the option to opt-out. We also conduct research and surveys to improve our offerings and may ask for additional demographic and profile data, which is entirely voluntary to provide. This includes attributes like your interests, household or lifestyle information, purchasing behaviour, and preferences. We use this data to tailor your experience at our Platform, providing you with content that we think you might be interested in and to display content according to your preferences.
• Customer Support and Personal Correspondence: Your interactions with our customer support via chat, calls, or emails are recorded for quality assurance and safety. Personal correspondence such as emails or letters, as well as correspondence from third parties about your activities, may be collected into a file specific to you.
• Public Forums and User Interactions: Please be mindful when sharing messages, reviews, or other content in public areas of our Platform. Such information is not only publicly accessible but may also be collected and stored by us for internal use, research, training and compliance purposes.
• Third-Party Services: Redpista does not control, endorse, or assume responsibility for the privacy practices of third parties, and we encourage you to review their privacy policies. We are not responsible for the privacy practices of third-party partners. It’s important to review their privacy policies before sharing information with them.

Cookies

We use data collection devices like “cookies” on our Platform to assist with various functionalities. Cookies are small files placed on your hard drive and do not contain personal data. They help us in:

• Analysing web page flow.
• Measuring promotional effectiveness.
• Promoting trust and safety.

We use cookies from third-party partners such as Google Analytics for marketing and analytical purposes. Additionally, you may encounter “cookies” or other similar devices (pixels, web beacons) on certain pages of the Platform that are placed by third parties not partnered with us. We do not control the use of cookies by third parties.

For partnered third-party cookies, you can read more about how Google uses your Personal Information here, and opt-out of Google Analytics here.

Most cookies are “session cookies,” deleted automatically at the end of a session. You are free to decline our cookies if your browser permits, although doing so may disable certain features on the Platform and require more frequent re-entry of your password.

This updated section clearly states that cookies from third-party partners are used for specific purposes and offers an option to opt-out, while also mentioning that third-party cookies not partnered with the Platform may also be encountered.

Sharing

We may share your personal data internally within the ShipRocket Group, , These group companies, affiliates and related parties may share such information with their own affiliates, business partners and other third parties for the purpose of conducting the required checks, namely for the purpose of credit underwriting, providing you their products and services and may market to you as a result of such sharing..These entities and affiliates may market to you as a result of such sharing unless you explicitly opt-out.

Your personal and sensitive information may also be disclosed with third parties, including AI System providers for the following reasons:

• To provide you access to our services and products
• To personalise customer engagement, curated product or service recommendations, and other outreach activities designed to align with your interests and preferences.
• To comply with legal obligations.
• To enforce our user agreement.
• To facilitate our marketing and advertising activities.
• To prevent, detect, mitigate, and investigate fraudulent or illegal activities related to our services

We may also disclose your personal data to third parties, such as our sellers, business partners. This disclosure may be required for us to provide you access to our products and services; for fulfillment of your orders; for enhancing your experience; for providing feedback on products; to collect payments from you; to comply with our legal obligations; to conduct market research or surveys; to enforce our Terms of Use; to facilitate our marketing and advertising activities; to analyze data; for customer service assistance; to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to our product and services. We also share certain personal data with sellers who may be located outside of India such as international brands. Regardless of where your data is processed or shared, it remains subject to the protections and guidelines of this Privacy Policy.

In addition, we may share your personal data with business partners and third-parties who offer services to us or to whom we provide our products or services to enable them to offer, advertise, personalise your browsing experience and customise various aspects of the user journey such as the checkout flow, auto-filling sign-up details to facilitate a faster checkout process, or promote their own products and services to you and this may include, without limitation, conducting marketing campaigns, personalised customer engagement, curated product or service recommendations, and other outreach activities designed to align with your interests and preferences.

We may also disclose your information to government agencies or other authorised law enforcement agencies under the following conditions:

• In response to police complaints, subpoenas, notices, court orders, or other legal processes.
• In the good faith belief that such disclosure is reasonably necessary to enforce our Terms or Privacy Policy.
• To protect the rights, property, or personal safety of our users or the general public.

In case of a business transaction like a merger, acquisition, or restructuring, your data may be shared or sold to the new business entity, should such a transaction occur, that other business entity (or the new combined entity) will be required to follow this privacy policy with respect to your personal data.

Links to Other Sites

Our Platform links to other websites that may collect personal data about you. Redpista is not responsible for the privacy practices or the content of those linked websites.

Security Precautions

We maintain reasonable security practices and procedures to protect your personal data from unauthorized access, damage, use, modification, disclosure or impairment of the information under our control. Whenever you access your account information, we offer the use of a secure server. The transmission of information is not completely secure for reasons beyond our control. We adopt industry standard security measures and keep updating our systems from time to time to protect your personal data against any hacking or virus dissemination. However, by using the Platform, the users accept the security implications of data transmission over the internet and the World Wide Web which cannot always be guaranteed as completely secure, and therefore, there would always remain certain inherent risks regarding use of the Platform. Users are responsible for ensuring the protection of login and password records for their account. We have policies and procedures in place to tackle incidents of information security breach, which enables the incident response team to detect, analyse, contain, remediate and recover from information security breach incidents.

Choice/Opt-Out

We provide all users with the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications from us after setting up an account. If you do not wish to receive promotional communications from us, then please unsubscribe by clicking on the unsubscribe link in the email or visit our Help Center at Unsubscribe.

Advertisements

We use third-party advertising companies to serve ads when you visit our Platform. These companies may use information (not including your name, address, email address, or telephone number) about your visits to this Platform and other websites in order to provide advertisements about goods and services of interest to you. You have an option to opt-out from tracking of personalised advertising using the “Opt out of Ads Personalization” settings using your device’s settings application. Redpista will have no access to your GAID once you select this feature.

Use of Children Information

Use of our Platform is available only to persons who can form a legally binding contract under the Indian Contract Act, 1872. We do not knowingly solicit or collect personal data from children under the age of 18 years. If you have shared any personal data of children under the age of 18 years, you represent that you have the authority to do so and permit us to use the information in accordance with this Privacy Policy.

Data Retention

We retain your personal data for a period no longer than is required for the purpose for which it was collected or as required under any applicable law. However, we may retain data related to you if there is a legal obligation to retain the data; if required to comply with any applicable statutory or regulatory retention requirement by law; if we believe it may be necessary to prevent fraud or future abuse; to enable Redpista to exercise its legal rights and/or defend against legal claims. We may continue to retain your data in anonymised form for analytical and research purposes.

Your Rights

We are committed to providing you with control over your personal data. You can visit our Privacy Centre, a self-serve portal designed to help you easily manage your data and exercise your rights. Through the Privacy Centre, you can:

• Request a copy of your personal data held by us.
• Check the status of any existing data requests.
• Edit or update your personal data.
• Request the deletion of your account.

To exercise any rights beyond those available in the self-serve portal, such as withdrawing consent or appointing a nominee, you may contact our customer support team using the details provided below.

Changes to this Privacy Policy

Please check our Privacy Policy periodically for changes. We may update this Privacy Policy to reflect changes to our information practices. We will alert you to significant changes by posting the date our Privacy Policy got last updated, placing a notice on our Platform, or by sending you an email when we are required to do so by applicable law.

Grievance Officer

Need address

Contact us: email id  

Phone: +xxxxxxx

Time: Monday – Friday(9:00 – 18:00)

Customer Support: You can reach our customer support team to address any of your queries or complaints by clicking the link: here

Queries

If you have a query, concern, or complaint in relation to collection or usage of your personal data under this Privacy Policy, please contact us at the contact information provided above.