Return and Refund policy

 

Return

We have a 5-day return policy, which means you have 5 days after receiving your item to request a return. Once the return product is received it will be inspected and the return will be approved within 2 days.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically Credited on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at mtownretails@gmail.com and 8137022888.

At Redpista, we strive to ensure that you are completely satisfied with your purchases. However, we understand that sometimes you may need to return an item. Please read our return policy carefully to ensure a smooth and hassle-free process.

1. Notification and Return Time Frame

  • The item must be returned within 48 hours of receipt.

2. Condition of Returned Items

  • All returned items must be in their original condition, packaging along with the Labels and Tags.
  • A mandatory opening video without cut or edit from the start of opening the outer cover showing the condition of the item upon arrival is required for validation.

3. Return Process

  • Returns are only accepted for damaged items or incorrect items
  • No returns for size and colour issues
  • To initiate a return, please contact our customer service team through whatsapp.

4. Refunds

  • The refund would be credited to your Redpista Wallet.

     

5. Damaged or Incorrect Items

  • If you receive a damaged or incorrect item, we will provide a replacement.
  • Under very rare circumstances, the earring stems may be bent and beads or stones may have fallen during transit. Such things can be easily fixed with glue and will not be exchanged or refunded.

6. Replacement shipping

Once we have received and inspected the returned item replacement item will be shipped and deliverd with in 7-15 Business days

7. Customer Responsibility

  • Customers are responsible for returning the item safely in the same packaging with all the cushions and protective materials.

Kindly make sure you are aware of the product details before you place an order. Once the product is received by you in good condition, return or exchange because of your personal liking towards the product or non-suitability of the product on yourself will not be entertained.

Thank you for shopping with Redpista. We hope your experience is delightful, and we are here to help with any concerns you may have.